Refund policy
Return & Refund Policy – Dually Wheels Canada
At Dually Wheels Canada, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This policy explains when returns, refunds, and exchanges are allowed.
1. Final Sale – No Returns on Mounted or Used Items
Legal: Wheels or tires that have been mounted on a vehicle or show signs of use are final sale. No returns, exchanges, or refunds will be accepted under any circumstances once they’ve been mounted or used.
Plain English: If you put them on a vehicle, they’re yours.
2. Custom Orders
Legal: Custom wheels, tires, or special-order products made to your specifications are not eligible for return, exchange, or refund unless defective or damaged upon delivery.
Plain English: Custom = no take-backs unless we made a mistake or it arrived damaged.
3. Eligible Returns – Unused Products Only
Legal:
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Returns are accepted for new, unused, and unmounted wheels or tires within 90 days of purchase.
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Items must be in original packaging with all manufacturer labels/tags intact.
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Customer is responsible for return shipping costs.
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We recommend insured, trackable shipping.
Plain English: If you haven’t installed or used them, you have 90 days to send them back — shipping is on you.
4. Restocking Fees
Legal:
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Orders fulfilled but not shipped: Up to 30% restocking fee
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Orders shipped: Up to 30% restocking fee + shipping costs
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US warehouse returns: Up to 30% restocking fee + shipping + duties
Plain English: Changing your mind after we’ve processed the order will cost you 30%, and if it’s shipped, you also cover all shipping/duties.
5. Refund Processing & Transaction Fees
Legal:
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Eligible refunds may incur a 3–6% transaction fee based on payment method (credit card, debit, or electronic payment).
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This fee is deducted from your refund to cover processing costs.
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Cash refunds may be exempt at management’s discretion.
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Transaction fees are non-refundable except where prohibited by law.
Plain English: Credit card companies charge us for refunds — that cost comes out of your refund.
6. Damaged or Incorrect Items
Legal: Notify us immediately upon delivery if your order arrives damaged or incorrect. We’ll arrange repair, replacement, or compensation depending on the situation.
Plain English: If it’s wrong or damaged, tell us right away so we can fix it.
7. Installation Disclaimer
Legal: We recommend professional installation for proper fitment and safety. Issues caused by improper installation or misuse are not covered by this policy.
Plain English: Don’t try to DIY if you’re not sure — damage from bad installs isn’t covered.
8. Cancellations
Legal: Orders for mounted or used wheels/tires cannot be canceled. Orders for unmounted/unshipped items may be canceled, subject to applicable restocking fees.
Plain English: If it’s mounted, shipped, or custom, it’s too late to cancel.
📧 To start a return or report an issue: Email Support@duallywheels.ca with your order number and photos (if applicable).
By placing an order with Dually Wheels Canada, you agree to these terms.